Communications Surveillance built to find what matters, not just capture what was said
Most firms capture communications because regulation requires it. Fewer have confidence that what they're capturing is being reviewed meaningfully - or that the process behind it would hold up if a regulator looked closely. Volume is not oversight. The question is whether your communications monitoring is calibrated to surface genuine risk, or simply generating alerts that absorb time without informing decisions.
How MAR360's Communications Surveillance works
Calibrated to your firm, not a generic lexicon
Monitoring logic is configured around your firm's communication patterns, channels and risk profile. Keyword libraries and alert thresholds reflect how your business communicates - reducing noise while improving confidence in the alerts.
Coverage across all relevant channels
Electronic communications, voice recordings and messaging platforms are monitored within a single environment - ensuring oversight does not depend on which channel a conversation happened to take place across or originate from.
Workflow dashboards that centralise evidence
A single environment manages reviews efficiently - surfacing relevant communications, flagged content and rule breaches together so analysts spend more time making decisions, not locating evidence across disconnected systems.
Case management built for defensibility
Every review, escalation decision and investigation outcome is documented consistently - creating a complete audit trail that demonstrates the quality of your oversight rather than simply proving activity occurred.
Audit-ready at every stage
Every alert, every decision and every escalation is logged and exportable - creating the documentary record regulators expect to find rather than one reconstructed after reviews or supervisory requests.
Led by people who understand what scrutiny looks like
Built on decades of regulatory and enforcement experience. Calibration and review frameworks are shaped by specialists who understand the standards communications oversight must meet under examination.
What MAR360 Communications Surveillance covers
MAR360 communications surveillance software monitors electronic communications, voice recordings and messaging channels, applying calibrated alert logic to surface conduct that warrants review. Coverage spans the full range of channels relevant to buy-side firms - ensuring that monitoring reflects how employees actually communicate rather than how they were assumed to communicate when a policy was written.
Alerts are reviewed and managed within a structured workflow, with every decision
documented from initial flag through to resolution.
Communications Surveillance as part of a connected framework
Standalone communications surveillance compliance becomes significantly more powerful when connected to trade activity. MAR360 allows firms to move from communications-only monitoring to a fully integrated view of conduct -where what was said can be assessed alongside what was traded and when. That connection is where investigations become defensible rather than circumstantial.